How do I contact The Real Snob? - Please visit our Contact page.
Do you ship Internationally? - The Real Snob, at this time, only ships to Canada and USA.
How long would it take to receive my item? - Maximum 7 days (unless you are in a location with limited access)
Are your items authentic? - Yes, 100%. All of our items are carefully inspected for authenticity and we hold our consignors liable for providing correct information.
Do you accept returns? - No, unless the item arrives damaged or absolutely not as described.
What brands do you take for consignment? - Designer brands only, no fast fashions. For details on specific items please contact The Real Snob Shop team.
Which level of wear do you take for consignment? - Lightly worn, like new, or new. We do not take in very well worn merchandise, unless vintage or rare.
What condition are the items in? - The condition of the item is always stated in the listing, either new, like new, or lightly worn condition.
The item I received was misrepresented in the listing. - Please refer to our Return Policy guidelines.
I love my item, can I leave feedback? - Absolutely, we love to hear feedback from our customers. There is an option to leave feedback on the product page.
Do you accept consignment outside of B.C.? - Yes, we accept consignment from anywhere, the consignor is responsible for shipping the items to us.
What are your shipping rates? - Please refer to our Shipping Rules page, we offer flat rate shipping throughout Canada and USA.
I bought an item but I don't know what to wear it with. - Please contact us at firstname.lastname@example.org for styling tips.
How do I take care of my newly purchased designer item? - Please send us an email at email@example.com and we will forward you instructions on how to care for your luxury item.
Do you giftwrap? - At the moment we do not have an option of giftwrapping items.
Can I send a purchased item to a different address from my billing address? - Yes, just type in the shipping address at check out.
What method of payment do you accept? - Currently we accept payments through PayPal. You do not need to have a PayPal account in order to pay with a credit card, however you would need a PayPal account if you would like to pay with Interac Debit card. In rare cases we will consider other methods of payment, please contact us for details.